Privacy Policy

1. About This Privacy Policy

Where's the employment contract? ("we", "our", or "us") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you use our HR document management services.

2. Information We Collect

We collect the following types of personal information:

• Identity information (name, email address, job title, company name)
• Contact information (phone number, mailing address)
• Account information (username, password, preferences)
• HR document data (employee records, contracts, policies as uploaded by you)
• Usage information (how you interact with our service, IP address, browser type)
• Payment information (billing details, payment method information)

3. How We Collect Information

We collect personal information directly from you when you:

• Create an account or sign up for our services
• Upload or manage HR documents through our platform
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Use our website (through cookies and similar technologies)

4. Why We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our HR document management services
• To process payments and manage your subscription
• To communicate with you about your account and our services
• To provide customer support and respond to inquiries
• To improve our services and develop new features
• To ensure compliance with Fair Work Act requirements
• To comply with legal obligations and regulatory requirements
• To prevent fraud and maintain security

5. Information Sharing and Disclosure

We may share your personal information with:

• Third-party service providers who assist us in delivering our services (cloud hosting, payment processing, customer support)
• Professional advisers (lawyers, accountants, auditors)
• Government agencies when required by law or regulation
• Other parties with your explicit consent

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Overseas Disclosure

Your personal information may be disclosed to recipients located overseas, including:

• United States (cloud hosting providers)
• European Union (software service providers)

We ensure that overseas recipients are bound by privacy obligations equivalent to the Australian Privacy Principles.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, modification, disclosure, or destruction. This includes encryption, secure data transmission, access controls, and regular security assessments.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. HR documents are retained in accordance with Fair Work Act requirements and your specific retention settings.

9. Your Rights

Under the Australian Privacy Act, you have the right to:

• Access your personal information that we hold
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for marketing communications
• Make a complaint about our handling of your personal information

To exercise these rights, please contact us using the details provided below.

10. Cookies and Analytics

Our website uses cookies and similar technologies to improve your experience, analyze website traffic, and provide personalized content. We use Google Analytics, Google Tag Manager, and Microsoft Clarity for website analytics. You can control cookies through your browser settings.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of significant changes by email or through our website. The updated policy will be effective from the date specified at the top of the policy.

12. Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint, please contact us:

13. Complaints

If you believe we have breached your privacy rights, you can lodge a complaint with us using the contact details above. We will investigate your complaint and respond within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.